When something is caught by the quarantine, you will receive an email with an option to release or delete the email. This email looks and behaves very similar to what you’re used to with Barracuda. Simply hit the “release” link under “Actions” to deliver the email, and “Delete” to delete the email.
To manage your quarantined emails, as well as your personal Allow/Block list, you will need to log into the Sophos Self Service portal. The link for that can be found here:
https://cloud.sophos.com/manage/self-service
Please sign in using your work email address and password if requested.
The Sophos Self Service Portal will look like this
The Quarantine page will allow you to release or delete emails that have been quarantined by Sophos, just like you would be able to in the Sophos quarantine emails mentioned above. The Allow/Block page will allow you to set preferences for email addresses and domains that should be allowed or blocked in your personal mailbox.
In the Allow/Block page, select the Add option in the top right, then choose whether you are adding an allow or adding a block.
Then, simply add the email address or domain that you would like to allow or clock, and press save.
This will only add the email address or domain to your personal Allow/Block list. To request this change for an email address or domain company-wide, please reach out to the help desk.
You now know how to manage quarantined emails, and add email addresses and domains to your Allow/Block list in the Sophos Self Service portal.
Please reach out to the helpdesk if you have any further questions or concerns.